
What types of handmade items can I purchase from the Sacred Valley?
Our collection features a diverse range of items including traditional textiles, pottery, jewelry, and artwork. Each piece is handcrafted by local artisans, embodying the rich cultural heritage of the Sacred Valley.
How are these items sourced?
We work directly with artisans from various communities within the Sacred Valley. This ensures that every item we offer is authentically handmade, supporting local craftsmanship and traditions.
Can I learn about the artisan who made my item?
Yes! We believe in connecting our customers with the artisans’ stories. Each purchase comes with information about the artisan, including their background, the techniques they use, and how they’re preserving their culture through their crafts.
How does my purchase support the local communities?
A portion of every sale is returned to the artisan communities to support local development projects, including education, healthcare, and infrastructure improvements. Your purchase directly contributes to the sustainable development of these communities.
Do you ship internationally?
Yes, we offer international shipping on all our items. Shipping costs and times vary depending on the destination. Please refer to our Shipping Policy for more details.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this number to check the status of your shipment on our website.
What is your return policy?
We stand behind the quality of our handmade items. If you’re not satisfied with your purchase, we accept returns within 30 days of receipt. Items must be in their original condition. Please refer to our Return Policy for complete details.
How can I contact customer service?
If you have any questions or need assistance, our customer service team is here to help. You can reach us via email at [[email protected]] or through our website’s contact form.
Are there any customs duties or taxes on international orders?
Customers are responsible for any customs duties or taxes imposed by their country’s regulations. We recommend checking with your local customs office for detailed information before placing your order.
Can I request a custom-made item?
We do offer the possibility for custom orders on select items. Please contact us with your request, and we’ll work with you to create a piece that meets your specifications.